Refund policy

At EHXVEE, we are dedicated to providing you with top-quality products. We understand that occasional defects may occur, and we are committed to resolving these issues promptly. Please review our return policy, which is designed exclusively for defective items, ensuring a smooth process for you.

Eligibility for Returns:

  • Refunds are accepted solely for items found to be defective or damaged upon delivery.
  • Defective items include those with manufacturing defects, functional issues, or damages that occurred during shipping.

Exclusions:

  • EHXVEE does not accept refunds for "Buyer's Remorse" or any issues unrelated to product defects.

Notification and Photo Requirement:

  • To initiate a refund, please notify us within 30 days of receiving the item.
  • Email our customer support team through our contact form with a clear description of the defect, we will then ask you to provide clear photographs or videos illustrating the issue. Photos are essential for processing your request.

Approval and Return Process:

  • Upon reviewing your request, if we confirm that the item is defective, we will issue a refund or send you a replacement item.
  • You will NOT need to return your initial purchase.

Refund or Replacement:

  • Upon receiving the returned item and confirming the defect, you can choose between a refund or a replacement for the defective item. The choice is yours.

Refund Processing:

  • Refunds will be processed within 5-7 business days of receiving the returned item.
  • The refund will be issued to the original payment method used during the purchase.

Return Shipping Costs:

  • In cases of defective items and you wish to receive a replacement, EHXVEE will send you a replacement without the need of returning the initial item.

Customer Responsibility:

  • We kindly ask for your cooperation in facilitating the return process by providing the necessary information and returning the item as instructed.

At EHXVEE, we are proud to stand by the quality of our products. If you encounter a defect, we are here to assist you in resolving it efficiently. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our dedicated customer support team via contact portal.

We appreciate your support and trust in EHXVEE, and we look forward to ensuring your satisfaction with our unique products.